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Center of Excellence 

Leverage co-Creation to accelerate your innovation

Incubate your products and platforms with Goal-Directed Engagements delivering desired business outcomes

Our Center of Excellence (CoE) offers customers a ready-made environment to develop, test, accelerate and grow new product initiatives. We enable software businesses to overcome technology, process, capacity, and capability constraints.

Product Engineering CoE

Test-trust-partner approach of  the COE model offers our customers an opportunity to try us before expanding into a long term partnership

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  • Strategic Guidance and Technology Consulting, Rapid product ideation, UX design, Prototyping, PoCs, MVP, Product 1.0, Product Modernization, Digital Product Reinvention

  • Expertise and experience in cutting-edge as well as mainstream technologies and architectures

  • Abstract out and productize frameworks and solution components, develop playbooks, standards, guidelines, checklists for scaling up the delivery

  • Establish and Manage Communities of Practice to achieve business goals

Specialized Practices

Planon Center of Excellence

After successfully establishing a dedicated Global Innovation Center (GIC) and assisting with product-to-platform transformation, we set up Planon CoE to accelerate the growth of its marketplace.

Planon Universe is an innovative software platform that combines configurable standard software with state-of-the-art integration technology and proven best practices. The platform includes a secure and reliable cloud service, high-performing IoT technology, and standardized development tools. Planon Universe provides a constantly evolving array of Integrated Workplace Management, Facility Services, and Lease Accounting software solutions for corporate real estate, facility managers, service providers, and finance professionals. With the opening of the Software Platform, Planon retains a single pane of glass on a portfolio level in a varied and dispersed landscape of fast-growing property technology (PropTech) applications capitalizing on the digitalization opportunities.

We developed several Marketplace Apps on Planon, driving the complete process, from needs analysis, development, process optimization, and commissioning to implementation, training, and monitoring. Some of the applications are:

  • Feedback tool. With this app, organizations can send emails to requestors, asking for their feedback after a request, service call, or work order has been completed and closed.

  • Soobr: Soobr offers optimised, demand-oriented planning and execution of cleaning tours based on data and artificial intelligence. It replaces Excel sheets with an intelligent standardized web application, and paper-based cleaning schedules with dynamic schedules displayed on a device.

  • We built an app for efficiently onboarding or updating locations, spaces, and assets. With data templates, QR scanning, speech-to-text and OCR features, easily register key characteristics and make cleaning and maintenance processes more efficient and intelligent.

  • For organizations that deliver cleaning services, we built an app that offers full support from initial contract registration, capacity, and operational planning, to operations, quality review, and billing preparation, streamlining the cleaning process.

Verint Community/ Telligent CoE

Verint Community is a community platform that provides an integrated suite of modern community applications such as forums, blogs, wikis, ideation, media galleries, calendars, and article collections with a fully customized user experience and RESTful platform APIs.

Partnership with 3sides and Verint on all strategic aspects of Technology, Customer Experience, and Engagement, enables us to provide comprehensive solutions for all your community-building challenges and ensures the success of your Community implementations.

From strategy to platform implementation, we help you build and grow a thriving community. Our Verint Community Center of Excellence (CoE) delivers ad-hoc or retained technical support to design, develop, and maintain your community. The services spectrum includes Community Strategy, Journey Mapping, Training & Coaching, Community Platform Implementation, Community Experience Design, and Verint/ Telligent Community Rapid Launch.


“We have engaged with coMakeIT’s Telligent center of excellence, to strengthen the support of the SDL Community. The team in coMakeIT works like an extended team for us. They understand our business, they understand communities and the Telligent technology platform very well. We are very pleased with the cooperation.” – RWS Group

We offer the following benefits with our Verint Community implementation and support services
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    Business continuity & rapid time to market

    We make sure you always have the right people available.

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    Support for your Community Manager

    Your community manager can confidently focus on the business while we take care of the technology.

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    Migration and System Administration

    We support both On-Premise and Cloud deployments.

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    Incident handling and vendor management

    We proactively handle issues with the vendor before they become a problem for you. As a partner we have priority access to the vendor.

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    our learnings

    Lessons we learn from other customers, we apply to you too. Including the reuse of previously developed components.

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    Platform expertise

    We have designers with demonstrated design experience for Verint Community/Telligent.

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    Want your own Community App?

    coMakeIT has built a Verint Community/Telligent App for both Apple iStore and Google Play store that can be used with your brand.

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    Platform development/enhancements

    We help implement customized platform developments and enhancements, built in such a way that you can continue to upgrade.

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    Quick upgrade

    We ensure quick upgrades of your platform so that you can quickly benefit from new capabilities that are available in new releases.

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    Development rigor

    We apply Kanban and Scrum methodologies with standard DTAP practice to ensure your deliverables are developed, tested and deployed properly.

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    SSO & integrations with peripheral systems

    No community stands alone and there are always integrations with other systems. We support a broad range of integrations.

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    Security and compliance

    We have the highest security and compliance standards and have built specific GDPR components for our most demanding customers.

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    Community knowledge

    Our developers have more than a decade of deep community knowledge and know how to translate your needs and prevent pitfalls.

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Get in touch now

Let us understand your business objectives, set up initial milestones, and plan your software product timeline.

  • 16+ years of industry experience
  • 50+ global base of customers
  • ISO 27001: 2013 certified
  • State-of-the-art facilities
  • Certified Great Place to WorkTM