Leverage co-Creation to accelerate your innovation
Center of Excellence (CoE) for Software Companies
Often businesses seek a ‘sandboxed’ environment to develop, test, and grow new business initiatives. coMakeIT’s Center of Excellence (CoE) offers customers a ready made environment to accelerate new initiatives, without having to worry about skills in emerging technologies, domain expertise, or engineering capacity.
coMakeIT’s Center of Excellence (CoE) is specifically designed to enable software businesses to overcome technology, process, and capacity constraints and enable critical business and technology initiatives to move forward. Consisting of cross-functional teams, CoE offers the following capabilities:
- Multi-platform, multi-domain technology expertise
- Platform and technology-agnostic suite of product lifecycle services
- Rapid product ideation, UX design, prototyping, and PoCs
- Platform-independent hybrid mobile application development
coMakeIT recognized early that next to delivering software, delivering knowledge to the right audience is key, and has selected Verint Community/Telligent as their preferred supplier because of its world class capabilities.
coMakeIT has a dedicated Verint Community Center of Excellence (CoE) that can deliver ad-hoc or permanent technical support to design, develop, and maintain your Verint Community/Telligent platform. It is your One-Stop technology support to run your Verint Community/Telligent implementation. With an experienced and dedicated team of platform developers, coMakeIT supports several Verint Community/Telligent implementations with the following services:
- Support for your Community Manager: your community manager will now have a person to go to, and can confidently focus on the business while we take care of the technology.
- Quick upgrade: we ensure a upgrade to your platform and benefit from new capabilities that become available in new releases
- Business continuity and rapid time to market: we make sure you have the right people available at all times
- Incident handling and vendor management: we proactively handle issues with the vendor before they become a problem to you. As a partner we have priority access.
- Leverage: lessons we learn from other customers, we apply to you too. Including the reuse of previously developed components.
- Security and compliance: we work with customers with the highest security and compliance standards, and have built specific GDPR components on top of the Verint Community/Telligent platform for our most demanding customers.
- Platform development/enhancements: we help implement platform developments and enhancements that are customized to work in your environment, and built in such a way that you can continue to upgrade.
- Development rigor: we work according to Kanban or Scrum with the standard DTAP practice to ensure your deliverables are developed, tested and deployed properly.
- Migration and System Administration: we support both On-Prem and cloud deployments
- Platform expertise: We have designers with demonstrated design experience for Verint Community/Telligent
- Integration with SSO and other peripheral systems: no community stands alone and there are always integrations with other systems. We support a broad range of integrations
- On brand Community App: coMakeIT has built a Verint Community/Telligent App (for both Apple iStore and Google Play store) that can be used with your brand