Product Support

Product Support

Everything about a product has become continuous in nature. Along with continuous product innovation, testing, and delivery, continuous product support has become a critical factor in delivering a holistic product experience, and is considered an important component of user engagement and customer retention.We provide the following Product Support services to ensure successful deployment and support for your products:

Implementations Services

Our product implementation services are designed to help customers Go Live with your product and include the following:

  • Installations
  • Customizations
  • Configurations
  • Migrations
  • Integrations
  • Education & training

Our implementation services are designed to handle on-premise, cloud-based, as well as hybrid product implementations.

Sustaining Engineering Services

Our sustaining engineering services are designed to help support your customers and products, after deployment and include:

  • Upgrades
  • Feature packs
  • Migrations

Sustaining Engineering Services

Support Services

Our product support services help you to meet the standard product maintenance needs and SLA commitments for different customers, and provide a timely resolution for critical product defects through:

  • Bug fixes
  • Service packs

For every defect identified or logged, a rigorous engineering process is adopted to reproduce, design, code, test (unit & regression), integrate, and deliver the hot fix or service pack. Our product support services also ensure that a proper feedback loop is established with the core development and quality assurance teams to ensure that the fixes are incorporated in all subsequent releases. If the defect is identified as a process or code quality issue, appropriate corrective measures are initiated to ensure that they are not repeated.